Frequently Asked Questions

Everything you need to know about your HAVN experience.

How long does shipping usually take?

Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Note' section for style-specific advice.

Are HAVN products sustainably made?

Sustainability is at our core. We use organic cotton, recycled polyester, and eco-friendly dyes. We also partner exclusively with factories that ensure fair wages and safe working conditions.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna and Afterpay.